Customer Support Administrator - Florida - Permanent - Full Time

Job Description

Job description

Yoder and Frey is a world leading auctioneer of industrial, plant, construction & agricultural equipment. With sites in UK, Germany, Spain, Australia, USA and Dubai, Yoder and Frey conduct 50+ auctions selling thousands of Lots every year.

The Job

• Processing Auction Contracts in keeping with auction deadlines.
• Oversee all administration associated with the running of an auction.
• Obtain and record all title registration documents.
• Assist with global Auction Credit Control across multiple currencies.
• Organise auction facilities including staff travel arrangements.
• Liaise with yard staff to ensure all items are received to stock.
• Providing a high level of customer service to both new and existing customers.
• Troubleshooting and guiding first time customers through the deposit and bidder number allocation process.
• Analysing data and reports to establish new customer trends.
• Assist the Territory managers with customer management as and when required.

The Requirements

• Ideally a minimum 1 year’s administration experience in a busy office environment.
• Customer driven with ability to communicate at all levels.
• Highly organised and conscientious and keen to deliver a high level of Customer Service.
• Good level of data entry with proficiency in Outlook, Word, Excel and Power Point.
• Motivated and deadline driven with keen attention to detail.
• Flexibility and willingness to work extra hours during busy auction periods.
• Reliable with desire to exceed expectations.
• A valid Passport
• Excellent Interpersonal Skills with ability to develop long-term relationships with new and existing customers.

This is a fantastic opportunity for an individual to gain diverse experience within a truly international company.

Yoder and Frey thank all applicants in advance; however, only those shortlisted will be contacted.

The entire company's Recruitment and Selection is processed by Careers Department at Headquarters. Due to the volume of applications processed, we cannot respond to individual feedback requests.