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Frequently Asked Questions (FAQ)

Onsite Registration

How do I register as a first time bidder?

Please read here for all registration requirements.

What methods do you accept for deposits?

CASH

  • Cash transactions over $10,000 will be documented with a form 8300.
  • Companies must provide their Federal ID number and individuals must provide their social security number.

PERSONAL OR COMPANY CHECK

  • A bank letter of guarantee must accompany all personal or company checks. To view a sample bank letter, click here.
  • A valid form of ID (drivers license, passport, government id) must be presented.
  • Only checks drawn on United States banks and Canadian checks in US dollars will be accepted.
  • Third party checks will not be accepted.
  • Post-dated checks will not be accepted.

CERTIFIED CHECK / CASHIER’S CHECKS / MONEY ORDER / TRAVELERS CHECKS

  • A valid form of ID (drivers license, passport, government id) must be presented.

BANK WIRE

  • Equipment will not be released until the funds are in our account (our bank calls with immediate notification).
  • Call Yoder & Frey Auctioneers to determine your balance due before sending the money.
  • Deposits can be paid via Bank Wire.
  • Our Account Details:
Fifth Third Bank
38 Fountain Square Plaza
Cincinnati, OH 45263
ABA# 042 000 314
SWIFT Code: FTBCUS3C
(513)579-5300
Yoder & Frey Auctioneers LLC
Acct. # 7342943359
Ref Buyer#

ONLINE PAYMENT

  • Use Visa, Mastercard, American Express, Discover or Diners Club to place a bid deposit for bidding or make a payment.
  • All payments made through this service are subject to a Service Fee of up to 4% on the payment amount.

Is there a Buyer's commission charge?

Buyer’s Commission of 10% on the first $2,500 or lower and 3.9% on the balance where applicable is added to all Hammer Prices per lot.

All applicable sales tax will be added to the purchase price of all purchases deemed taxable in accordance with Federal, State and/or Local Laws.

What do I need, if I am already registered?

Please read here for all registration requirements.

I can't make it, but I would like someone to bid on my behalf. Is this possible?

Yes, however, we need a letter/email from the director of the company authorising us to allow another representative to bid on your behalf. You can also place a Pre-bid or use Yoder & Frey's Free Online Bidding Service. Both these options require the bidder to be registered for the auction.

Online Registration

How long does the Registration process take?

The registration process is extremely quick. Please provide as much detail as possible when registering and try to use your company name if you have purchased with us before.

Are my obligations the same as an Internet Bidder as a floor bidder?

Yes. The Terms and Conditions you agree to during the ‘Free Internet Bidding’ registration process are substantially the same as those you agree to when you register in-person at a Yoder & Frey auction. 

Can I use my Internet Bidder number to bid on the floor?

No. Your Internet bidder number can only be used for Internet bidding. You do not receive your Internet bidding number as it is only used internally to identify you as an online bidder and the Internet clerk bids on your behalf. If you attend the auction in person you still need to register at the counter and receive your catalogue and bidder number.

Do I retain the same Internet Bidder number for each auction?

No, you will be assigned a new bidder number for each auction. 

What is the ‘Credit Limit’ and why do I need to set one?

Your "Credit Limit" is an amount you choose and it is the maximum amount of total purchases you can make in any single Yoder & Frey sale. We ask you to set this credit limit as a personal protection measure for yourself. By setting a credit limit, you can protect yourself from purchasing more than you had intended. Please note you will not be able to bid above your credit limit. You can request an increase, a further deposit may be required. 

How do I change my ‘Credit Limit’?

You can increase or decrease your credit limit for any auction via the website in the "My Account" section. Please be aware that a further deposit may be required. 

 

Why do I need to provide contact details in order to register for the auction?

During the auction, Yoder & Frey may need to contact you regarding any purchases you have made or to approve you to bid online. If Yoder & Frey are unable to contact you at the number you provided, Yoder & Frey reserves the right to not approve you as a bidder online until such time that you can be reached.

If there is more than one ramp running simultaneously do I need to register for both?

No. A single registration process is in place, which ensures that you are registered and approved for all ramps. Terms & Conditions regarding deposits remain the same.

Currency, Deposits & Payment

How can I tell what currency the auction is being conducted in?

The currency is displayed with each item and the auction site page displays what currency the auction will be in.

How do I know if I am required to submit a deposit? How do I submit the deposit?

When you register to bid with Yoder & Frey your details are verified against our customer database. Your transaction history determines whether a deposit is required. New customers and International bidders are required to deposit either $500, $1,000, $5,000 or $10,000 to bid or provide a letter of guarantee from a US Bank. The deposit amount dictates your credit limit.

  • $500 deposit equals a $5,000 credit limit
  • $1,000 deposit equals a $10,000 credit limit
  • $5,000 deposit equals a $25,000 credit limit
  • $10,000 deposit equals a $50,000 credit limit 

The deposit will be returned at the conclusion of the auction and must be in the form of cash, certified check or bank wire. We also accept credit card deposits via our Online Payment System.

If I do not purchase any lots – will my deposit be automatically returned?

Funds will be released typically the following Monday, but can be released earlier on request. 

How do I know which lots I have purchased online?

During the bidding process you will hear the auctioneer indicating that the ‘Internet’ is the high bidder and he will ask for the bidder number from the Internet clerks. Confirmation of winning bids is only upon the receipt of a buyers invoice at the end of the auction. 

How do I pay for lots that I have purchased online?

Payment for items purchased using the ‘Free Internet Bidding’ service is handled in the same manner as a Pre-bid. You will be emailed an Invoice for your purchases. Please note that purchase summary does not include applicable administrative fees, purchase fees or taxes. The invoice emailed to you at the completion of the sale will include all applicable fees and taxes.

I have bid on the wrong lot and won. What are my options if I no longer wish to purchase this lot?

Yoder & Frey understand that mistakes may happen and Yoder & Frey may have the opportunity to re-sell the lot again, if notified quickly. Otherwise you will be required to pay for the lot and you have the option of re-consigning the lot to the next auction either at that location or one of our other auction sites. Please note you will have to pay any applicable fees.

In what currencies can I make payment?

Payment for items purchased in the auction are made in the currency in which the auction is being conducted.

 

 

Can I collect lots I have purchased on the day of the auction?

Usually it is requested that lots are not collected any earlier than the Monday morning following the auction.

Money Laundering

What are the limits?

$10,000 any payments larger than these amounts will require:

  • Photographic ID
  • 2 Utility Bills

(All of the above requirements have to match with the address on your invoice)

Computer Requirements

System Requirements

Computer

Computer Processor 2 GHz or better

2GB RAM or greater

Windows 7/8/10 or higher version of windows, and Apple Mac OS

Internet Explorer 10 or higher/ Edge / Safari / FireFox / Chrome

Mobile Devices

Android 8.0 or greater

Apple: IOS 9 or greater

* Pease note: Audio & Video will not work in Safari - Puffin Browser can be downloaded from the App Store to play Audio & Video

Free Internet Bidding Service

Is the ‘Free Internet Bidding’ service available for all Yoder & Frey locations?

The Yoder & Frey ‘Free Internet Bidding’ service is available at each of our permanent sites, as well as at any off-site locations in which we conduct an auction, unless otherwise stated.

Can I bid on all auction items online?

In the majority of cases all items are available for online bidding. Please check with the online catalogue in advance of the auction to determine which items can be sold online.

Please also note some late consignments (‘A’ lots) may not be available online.

Is the System secure?

Yes. Yoder & Frey use leading industry standard web and email security software to protect its network and the privacy of its customer’s details. Please treat your user details as you would your Bank details and do not write them down or disclose to others.

Is there a charge for using the service?

No. The service is free to use. Please allow 48 hours to process your registration in advance of the auction.

What does ‘Choice’ mean and how does it work?

Yoder & Frey frequently sell lots on a choice basis, i.e. similar lots are grouped together and offered to the bidders. The auctioneer commences bidding on the entire group and if you are successful you have a short time to choose which of the lots you wish to purchase. By default the online bidding system selects the first item numerically. You must select at least one other lot before deselecting the first lot if you do not wish to purchase the first lot. 

You can choose to purchase all of the lots in the group if you are the high bidder.

Catalogue

Can I view the Catalogue Online?

Yes, the catalogue can be viewed during the auction week.

How do I know what lots are being sold on which day?

An Order of Sale is available on the homepage of our website during auction week.

Online Bidding

How do I know if I have everything setup correctly to allow me to bid online?

Please ensure you have followed our ‘How-to Bid Online’ guide and if you are still unable to view or hear the auction please contact our office.

Do I follow the auctioneer when bidding online?

No. The key to bidding on the Internet is to bid based on the value displayed in your bid button. While the audio is helpful and generally synchronized with your bid button, it's important to focus on the value displayed in your bid button, as this is the amount that is submitted to the auctioneer. For example, if you click on the bid button when it reads $10,000, you are submitting a bid for $10,000, regardless of what you hear the auctioneer say. Please note the bidding process is fast paced.

How do I know if my bid has been accepted by the auctioneer?

If your bid is accepted you will see “You Are ” displayed in the "High Bidder" field and the message field will display you as high bidder. Your bid button will also be disabled so you cannot bid against yourself and the text "You Are High Bidder" will be inside the button. Please note you are not the only person bidding online and another Internet buyer can bid against you! If your bid button becomes enabled again but you see Internet buyer in the high bidder it is because another online user has outbid you! If a bidder onsite is successful you will see "Floor" displayed in the "High Bidder" field.

I cannot automatically enter a bid at the start. Why not?

In the early stages of the auction of a lot, the asking price can change very rapidly. When you click on your bid button, it's possible that many other bidders (both in-person and on the Internet) were also placing bids and of course only one bid at any amount can be accepted. You should have plenty of time to get your bid in as the auctioneer begins to slow down prior to selling the lot. 

Additionally you may accidentally enter a bid at the start which is extremely high and no one else bids against you so you end up with a lot costing you more than it was worth!

If I am the High Bidder am I protected against raising my own bid?

Your Bid button will be disabled so you cannot bid against yourself and the text "You Are High Bidder" will be inside the button. If your bid button becomes enabled again but you see Internet buyer in the high bidder it is because another online user has outbid you! If a bidder onsite is successful you will see "Floor" displayed in the "High Bidder" field. 

Can I withdraw my bid after I submit it?

No. All bids submitted using the ‘Free Internet Bidding’ service are final and irrevocable. When you click the bid button you are submitting a binding bid in the amount displayed in the bid button to the auctioneer. If you are the high bidder and the auctioneer sells the lot to you, you are the new owner of the lot. So, if you do not intend to buy the item, do not click your bid button.

What happens if I accidentally click on the ‘bid’ button?

When you activate your bid button, you are signaling your intention to bid. If you activate your bid button and then click your bid button, you are submitting an irrevocable bid.

How do I choose which lot I want from a ‘Choice’ lot?

In case of a Choice group, Please note: If you are the high bidder on a Choice group, the auctioneer will sell you the lots and by default the first lot is selected and he will give you a short opportunity to buy any or all of the additional lots remaining in the Choice Group at the current sold price. If you do not wish to purchase the first lot you must select another lot in the group and deselect the first lot. You need to do this before you start bidding. Any remaining lots not selected are re-opened to the floor for bidding by others.

What does the message ‘Credit Limit Exceeded’ mean?

Once the amount displayed in your bid button plus the amount of purchases you have made exceeds your credit limit, your bid button is disabled and your bid status indicator will display "Credit Limit Exceeded". Once the "Credit Limit Exceeded" message displays, you will not be able to place any more bids until you change your credit limit by contacting our office.

Can I submit a Pre Bid as well as bidding online?

You can, but we advise that you exercise caution if you elect to do this. We advise that you do not start to bid using the ‘Free Internet Bidding’ software until the price the auctioneer is calling is one bid increments above the maximum price you specified on your Pre bid. 

What happens if I lose my Internet connection during the auction?

As with all technology, the Internet is not 100% reliable. From time to time, you may experience Internet disconnections while you're logged into the auction. If this happens, re-establish your connection as quickly as possible, and re-launch the ‘Free Internet Bidding’ software from the website homepage by clicking on ‘Bid Now’ button.

If you were actively bidding when you were disconnected and you were the high bidder at that point it is likely that you will be outbid. If not then the lot will be sold to you.

How do I bid on 2 ramps at the same time?

To bid on more than one ramp at the same time has the same requirements as if you were bidding on 2 separate auctions. You can view and listen to both ramps on the same computer. An option is available to toggle between the ramps for the audio. You can use the same Username & Password to login however. Single Registration ensures you are already registered for the entire auction.

Auction Results

How do I find out how much lots sold for in an auction?

Results from the auction and previous auctions are posted online 5 weeks after the auction. To access this service click on the ‘Past Results’ link at the top of this page. 

How can I get more information about a particular lot during the auction or post auction?

You can access additional information about any lot in the sale by clicking on the "View Catalogue" link beside the appropriate auction on the auction calendar. Select the lot range you are interested in, and additional images of the lots are then displayed on your screen. You can do this while viewing the auction. For selected lots, digital pictures are also available post auction and can be emailed to you upon request.

Collection of Goods

When can I collect my goods?

Goods must be paid for in full before any items can be removed from the auction yard.

What are your opening hours?

Please check opening hours for each site here.

Does my haulier/driver need any documentation?

Buyers must inform hauliers of buyer number and/or Passout numbers. After you have paid for all of your items, you will receive a Passout.  This Passout is your proof of purchase and must be presented when removing equipment from the yard.  No equipment will be released from the yard without a Passout and complete payment for all purchases.  As a general rule, equipment must be removed no later than one week after the auction except at the Florida auction yard where buyers have two weeks. 

Registration Documents

I bought lots with no registration documents, how can I get documents?

If documents were not sold with the vehicle, then the onus is on the new buyer to obtain them. 

Invoicing

What are the terms of payment?

Payments must be made by the last day of the sale, or sale day if it is a one day auction.

I am arranging finance; can you invoice the finance company? If so, when can I collect my goods?

Yes, we can raise the invoice to the finance company; collection of goods will be upon receipt of payment from the finance company.

If I wish to pay in a different currency, what exchange rates are applied?

Exchange rates are dependent on the day of payment (which may differ from those on auction day). Please contact the office for an up-to-date rate.

Mailing List

I have changed my company name, can I create another account under my new details?

Yes, full company information is required, alongside required documentation such as Certificates of Incorporation, Utility Bill etc.

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